Shipping & Delivery Policy

Effective Date: August 1, 2026

This Shipping & Delivery Policy explains how digital products and services purchased from Testorithm Private Limited ("Testorithm", "we", "our", or "us") are delivered to users.

Since Testorithm provides digital educational services, no physical products are shipped.

1. Nature of Our Services

Testorithm is an online educational technology platform that provides digital services, including but not limited to:

  • Online assessments and mock tests
  • Diagnostic performance reports
  • AI-powered educational insights
  • Practice content
  • Premium memberships
  • Future educational services offered through the Platform

All services are delivered electronically through our website or mobile applications.

2. Delivery of Digital Services

Once your payment has been successfully processed and verified, access to the purchased service will generally be activated automatically.

Depending on the service purchased, delivery may include:

  • Activation of a premium membership
  • Access to premium assessments
  • Access to premium features
  • Access to AI-powered educational tools
  • Access to future digital educational services

No physical shipment is involved.

3. Delivery Time

In most cases, access is granted immediately after successful payment.

However, activation may take up to 24 hours in exceptional situations, including:

  • Payment verification delays
  • Banking or payment gateway processing delays
  • Scheduled platform maintenance
  • Technical issues beyond our reasonable control

If your purchase has not been activated within 24 hours, please contact our support team.

4. Payment Confirmation

After a successful purchase, you may receive:

  • A payment confirmation on the Platform
  • An order confirmation email
  • A payment receipt, where applicable

Please retain your transaction details for future reference.

5. Failed Deliveries

If your payment is successful but the purchased service is not activated within the expected timeframe, please contact us with the following information:

  • Full Name
  • Registered Email Address
  • Transaction ID
  • Date of Payment
  • Payment Amount

We will investigate the issue and, where appropriate:

  • Activate your purchased service
  • Correct the delivery issue
  • Provide assistance in accordance with our Refund Policy

6. Service Availability

Certain services, features, examinations, or memberships may become available in phases.

If a service is marked as Coming Soon, Beta, Early Access, or otherwise identified as unavailable, payment will not be accepted for that service until it is officially released, unless explicitly stated otherwise.

7. Delivery Requirements

To access purchased digital services, users are responsible for ensuring they have:

  • A compatible computer or mobile device
  • A stable internet connection
  • A supported web browser or the latest version of the Testorithm mobile application
  • A valid registered account

We are not responsible for delays or inability to access services caused by incompatible devices, unsupported software, or internet connectivity issues outside our control.

8. International Access

Our digital services may be accessible from multiple countries where permitted by applicable laws.

Users are responsible for complying with the laws and regulations applicable in their jurisdiction.

9. Contact Us

If you have any questions regarding this Shipping & Delivery Policy or require assistance with accessing a purchased service, please contact us:

Testorithm Private Limited
Email: support@testorithm.com
Website: https://www.testorithm.com
Registered Office:
Plot No. 45B, Doon IT Park, Sahastradhara Road, Dehradun, Uttarakhand - 248013

10. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our services or operational processes.

The updated version will be published on this page with a revised Effective Date.

Last Updated: August 1, 2026