Privacy Policy

Effective Date: August 1, 2026

Welcome to Testorithm Private Limited ("Testorithm", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy is published in compliance with the provisions of the Digital Personal Data Protection (DPDP) Act, 2023, and other applicable Indian privacy laws. It explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our mobile applications, create an account, take assessments, or use any of our products or services (collectively referred to as the "Platform").

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Testorithm

Testorithm is an educational technology platform designed to help students prepare for competitive examinations through assessments, diagnostic analytics, behavioural insights, performance tracking, and AI-assisted educational tools.

Our objective is to help students better understand their preparation through data-driven insights while maintaining the privacy, security, and confidentiality of their personal information.

2. Information We Collect

We collect information that you voluntarily provide as well as information generated through your use of the Platform.

2.1 Personal Information

When you create an account, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Password (stored in encrypted form)
  • Date of Birth
  • Gender (optional)
  • City and State
  • Educational Qualification
  • Target Examination
  • Attempt Year

2.2 Profile Information

To improve your experience, you may optionally provide:

  • Preparation duration and academic background
  • Preferred subjects and personal study preferences
  • Coaching status

Providing this information is voluntary.

2.3 Assessment Information

Whenever you take an assessment, we collect information such as:

  • Questions attempted, submitted answers, and correct/incorrect responses
  • Marks obtained, subject-wise scores, and section-wise scores
  • Completion status, test duration, and comparative ranking

2.4 Behavioural Information

To generate meaningful performance insights, the Platform records detailed behavioural events during assessments, including:

  • Time spent on each question and time before first response
  • Question navigation sequence, questions skipped, and questions revisited
  • Answer modifications and hesitation metrics
  • Section transitions, assessment pacing, and session duration

2.5 Device Information

We may automatically collect technical data to ensure platform stability, including your IP Address, Browser Type, Device Type, Operating System, App Version, Log Files, and Crash Reports.

2.6 Payment Information

If you purchase a subscription, payments are securely processed through third-party payment providers. We do not store your Credit Card Number, Debit Card Number, CVV, UPI PIN, or Net Banking Credentials. We only store your Transaction ID, Payment Status, Subscription Details, and Purchase History.

2.7 AI Usage Data

If you use AI-powered explanations or insights, we process the questions submitted, prompts entered, AI-generated responses, and feedback provided to improve AI quality and platform performance.

3. How We Use Your Information

Under the DPDP Act, we process your personal data for lawful purposes with your explicit consent or where strictly necessary to provide our services. We use your data to:

  • Create and manage your account and authenticate your identity
  • Conduct assessments and generate educational diagnostic insights
  • Display performance reports and improve our diagnostic algorithms
  • Improve AI-generated explanations
  • Process payments and respond to customer support requests
  • Maintain platform security, prevent fraud, and detect suspicious activity
  • Comply with applicable legal obligations

4. Behavioural Analytics & Educational Diagnostics

Testorithm performs deep analysis of behavioural patterns during assessments. Examples include tracking time management, accuracy trends, revision behaviour, and assessment pacing.

Crucial Limitation: These analyses are strictly educational diagnostics designed to simulate exam-taking environments and reveal hidden inefficiencies. Your data is never used for external profiling, employment screening, credit scoring, insurance risk assessment, or legal decision-making.

5. Artificial Intelligence Transparency & Limitations

Certain platform features utilize Artificial Intelligence (AI) to generate explanations and educational insights.

  • Assisting Tool: AI is deployed as an educational assisting tool to augment traditional studying, not as a replacement for human educators or certified academic professionals.
  • Algorithmic Limitations: While we enforce strict guardrails, AI-generated content is probabilistic and may occasionally contain errors, hallucinations, or incomplete information.
  • No Professional Advice: AI outputs should not be considered definitive academic or professional advice.

6. Cookie Policy

We use cookies and similar tracking technologies to ensure the platform functions properly. We classify our cookies into the following categories:

  • Essential Cookies: Strictly necessary for core platform functionality, including maintaining secure login sessions, load balancing, and fraud prevention.
  • Analytics & Performance Cookies: Help us measure website usage, identify slow-loading pages, and track error rates to improve overall platform stability.
  • Functional Cookies: Used to remember your site preferences (e.g., language settings, UI themes).

We do not use third-party advertising cookies for cross-site targeting or invasive behavioural tracking. You can manage your cookie preferences through your browser settings, though disabling Essential Cookies will break core platform functionality.

7. How We Share Information

We do not sell your personal information. We may share your information only with trusted third-party data processors to facilitate our services:

  • Payment Providers: For secure payment processing.
  • Cloud Hosting Providers: To securely host the Platform (e.g., AWS, Supabase).
  • AI Service Providers: To generate AI-powered explanations.
  • Email & SMS Providers: To deliver account notifications and OTPs.
  • Government Authorities: Where legally mandated by valid court orders or legal process.

8. Data Security & Breach Notification

We implement robust administrative, technical, and physical safeguards, including SSL Encryption, Encrypted Password Storage, Role-Based Access Control, and Firewalls.

Data Breach Notification Process: Despite our best efforts, no system is entirely impenetrable. In the event of a significant data breach that compromises your personal data, we will notify affected users and the Data Protection Board of India (as mandated by the DPDP Act, 2023) as soon as practicable. The notification will detail the nature of the breach, the specific data affected, and the immediate mitigation steps we are taking.

9. Data Retention Schedule

We retain personal information strictly according to the following schedule:

  • Account & Behavioural Data: Retained while your account is active to provide ongoing historical diagnostic insights.
  • Payment & Invoicing Data: Retained for a minimum of 7 years to comply with Indian financial, accounting, and taxation laws.
  • Deleted Accounts: Upon submitting a valid account deletion request, your personal data and test history will be permanently purged from active systems within 30 days.

Certain anonymised, irreversibly aggregated information that cannot identify you may be retained indefinitely for analytical and research purposes.

10. Your Rights & Request Procedure

Under the DPDP Act, 2023, you (the Data Principal) hold specific rights regarding your personal data:

  • Right to Access: Request a copy of your personal data currently in our possession.
  • Right to Correction: Update or correct inaccurate profile information.
  • Right to Erasure: Request the deletion of your account and associated personal data.
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time (which may require account termination).

Procedure & Timelines: To exercise any of these rights, please email grievance@testorithm.com. We will acknowledge your request within 48 hours and process all valid, verified requests within 30 days.

11. Children's Privacy

The Platform is intended for students preparing for competitive examinations. Under the DPDP Act, 2023, verifiable parental or guardian consent must be obtained before processing personal data of users under the age of 18. Parents or guardians may contact us regarding information relating to their child.

12. Parent Accounts

Where available, parent accounts provide limited read-only access to authorised student information. Parents cannot modify assessment data, submit assessments, edit diagnostic reports, or access internal system logic.

13. Cross-Border Data Transfers

Testorithm complies with the cross-border data transfer provisions of the DPDP Act, 2023. Some of our service providers (e.g., cloud hosting, AI processors) may store or process information on servers located outside India. By using the Platform, you acknowledge that your information may be securely transferred and processed in these international jurisdictions, provided the destination country has not been restricted by the Government of India for data transfers.

14. Marketing Communications

We may send you account notifications, security alerts, product updates, and service announcements. You may opt out of promotional communications at any time. We will, however, continue to send essential, transactional, or security-related communications even if you opt out of marketing emails.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, we will revise the Effective Date and notify users through email or within the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions regarding this Privacy Policy, please contact us at:

Testorithm Private Limited
Email: support@testorithm.com
Website: https://www.testorithm.com
Registered Office:
Plot No. 45B, Doon IT Park, Sahastradhara Road, Dehradun, Uttarakhand - 248013

17. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any privacy-related concerns or data rights requests.

Grievance Officer
Testorithm Private Limited
Email: grievance@testorithm.com

We will acknowledge all privacy-related complaints within 48 hours and aim to resolve them within a reasonable period, not exceeding 30 days, in accordance with applicable Indian laws.

18. Consent

By creating an account, accessing our website, installing our mobile applications, or using any part of the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue the use of the Platform immediately.

Last Updated: August 1, 2026