Refund Policy

Effective Date: August 1, 2026

This Refund Policy describes the terms under which Testorithm Private Limited ("Testorithm", "we", "our", or "us") processes refunds for purchases made through our website, mobile applications, and related services (collectively, the "Platform").

By purchasing any subscription or paid service on the Platform, you agree to this Refund Policy.

1. Digital Services

Testorithm provides digital products and services, including but not limited to:

  • Membership plans
  • Premium assessments
  • AI-powered educational features
  • Practice content
  • Future teacher sessions
  • Other digital educational services

Since these services are delivered digitally, refund eligibility may differ from that of physical products.

2. Free Services

Many features of Testorithm are available free of charge.

No refund is applicable for free services.

3. Subscription Refunds

If you purchase a paid membership or subscription, you may request a refund only under the circumstances described in this policy.

Refund requests are evaluated individually and are not guaranteed.

4. Eligible Refunds

A refund may be approved in situations such as:

  • Duplicate payment for the same subscription or service.
  • Payment was successfully charged but the purchased service was not activated due to a technical issue on our side.
  • An incorrect amount was charged because of a verified billing error.
  • Other exceptional circumstances, as determined by Testorithm after reviewing the request.

Approved refunds will be processed to the original payment method wherever possible.

5. Non-Refundable Services

Unless required by applicable law, refunds will generally not be provided for:

  • Change of mind after purchase.
  • Failure to use the purchased subscription.
  • Dissatisfaction due to exam performance or assessment results.
  • AI-generated explanations or diagnostic insights.
  • Partial use of a subscription period.
  • Account suspension resulting from violation of our Terms & Conditions.
  • Failure to meet device, browser, or internet requirements not caused by the Platform.
  • Promotional or discounted purchases, unless otherwise stated.

6. Technical Issues

If you experience a technical issue that prevents you from accessing a paid service, please contact our support team as soon as possible.

Where the issue is verified to be caused by the Platform, we may, at our discretion:

  • Restore access to the service.
  • Extend the subscription period.
  • Reissue the purchased service.
  • Provide a full or partial refund, where appropriate.

7. Cancellation of Subscription

Where subscriptions include automatic renewal, you may cancel future renewals at any time before the next billing cycle.

Cancellation prevents future charges but does not automatically entitle you to a refund for the current subscription period.

8. Teacher Sessions (Future Services)

If Testorithm introduces paid teacher sessions in the future, separate cancellation and refund rules may apply.

These rules will be published before such services become available.

9. Refund Request Process

To request a refund, please contact us at:

Email: support@testorithm.com

Please include:

  • Full Name
  • Registered Email Address
  • Order or Transaction ID
  • Date of Payment
  • Payment Amount
  • Reason for the Refund Request

Additional information may be requested to verify your purchase.

10. Refund Processing Time

Once a refund request has been reviewed and approved, we aim to process the refund within 7 to 10 business days.

The time taken for the refunded amount to appear in your account depends on your payment provider, bank, or card issuer.

11. Failed or Disputed Payments

If a payment fails, is reversed, or is disputed through your bank or payment provider, Testorithm reserves the right to:

  • Suspend access to paid services.
  • Recover unpaid amounts where applicable.
  • Restrict future purchases until the issue is resolved.

12. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will become effective upon publication on this page unless otherwise stated.

13. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Testorithm Private Limited
Email: support@testorithm.com
Website: https://www.testorithm.com
Registered Office:
Plot No. 45B, Doon IT Park, Sahastradhara Road, Dehradun, Uttarakhand - 248013